Voice Compass Demos and Recent Webinars
Andrei Introduces Voice Compass
Andrei Papancea, CEO of NLX, introduces Voice Compass.
Andrei's Presentation on Improving Call Center Automation
Andrei Papancea's presentation on how call center automation can be improved using Voice Compass.
Andrei Walks Us Through a Live Demo
Andrei Papancea walks us through two Voice Compass journeys.
Voice Compass Demos
Airline makes outbound call to notify customer of COVID hotspot in upcoming travel destination. Customer is able to make confirmed flight changes during the call.
Airline Seat Upgrade
Business traveler seeks to upgrade seat for upcoming flight. Use of flyer miles is chosen as payment option, requiring escalation to a live agent to complete transaction.
Hotel loyalty member books her favorite room without waiting on hold to speak to a reservations agent. She is delighted with an offer for pre-booked spa treatment time based on her arrival date and time.
Busy restaurant offers customers option to pre-order for catering events. Qualified restaurant staff will call back to confirm order details during times that do not impact in-house customer service.
Building AI-Powered, Data Driven Customer Self-Service
Joan and Andrei discuss the next generation of customer self-service.
Fireside Chat with Joan and Andrei
Joan and Andrei at NLX discuss conversational AI and customer experience.