Frequently Asked Questions

Definitions Onboarding Billing Integration Analytics Security Other

Definitions

What is VOICE COMPASS?

Voice Compass™ is a purpose-built SaaS application that leverages the NLX® Conversational AI platform. Voice Compass delivers voice-guided, self-paced customer journeys - known as Voice Compass Journeys - that empower customers to complete routine tasks without having to talk to a real person.

What is a VOICE COMPASS JOURNEY?

What is a JOURNEY ASSISTANT™?

Onboarding

Is the Demo really free?

What features will I see in the Free Demo?

Do I have to do a Proof of Concept before going to a Production Pilot?

Billing

How do you bill for the service?

How are usage charges calculated?

Integration

Can you integrate 3rd-party applications like our CRM or Contact Center?

How do you integrate Voice Compass into my website or mobile application?

Analytics

How is the Voice Compass performance tracked?

How can I consume the Voice Compass analytics?

Security

How is data secured?

What is your data collection and sharing policy?

Other

Do you offer a Premium Service Package?

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